Top up

kylebmclaughlin · ‎06-03-2023

Hi I've used my top up to buy a pack and I would like it put onto my account asap as my data has gone and I'm needing it for school work. Either put it back onto my top up and I can buy an add on for more data or can you restart my pack please.

XRaySpeX · ‎06-03-2023

Text NOW to 150 to start the pack you just bought early & replace the existing pack which has run out of data.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

Leanne_T · ‎06-03-2023

Hi @kylebmclaughlin

Thanks for coming here.

Can you text BALANCE to 150 and let me know the full reply?

Is the pack due to renew today?

Leanne 🙂

XRaySpeX · ‎06-03-2023

Text NOW to 150 to start the pack you just bought early & replace the existing pack which has run out of data.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Annabrito7 · ‎10-03-2023

BALANCE

I need to top up and my app is not working

Katie_B · ‎10-03-2023

Hello @Annabrito7.

Please could you retry the app and let us know if this now works?

Katie