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Top up problems

Ziqiii
Visitor

I'm having problems recharging my account and the web page is asking me to require additional payer authentication to recharge my account. The image of the website is not displaying, is there any other way to top up?012d09ebdca5735c6fc6abdb2f500a0.png

The Chinese on the screenshot means ‘This image cannot be displayed, please contact the owner of the website to resolve the issue.’

1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

@Ziqiii Try using Fast Top-up online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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