Top up problem

[Tees1]

Hi everyone,

So this morning and yesterday I’ve had the average messages telling me to top up, so as per every month I go to do that. However, as I’ve tried to this month, it says I need to further verify myself, but doesn’t tell me how or where, leaving me on the payment part of the transaction . Anyone know what I need to do to solve this?

[Leanne_T]

Morning @Tees1 

Thanks for coming to the community. 

Do you get this message after entering your card details? Are you making the payment in the EE app/account online, or are you using the Fast Payment site?

Speak to you soon 🙂

Leanne.

[Tees1]

Hiya,

yes this appears after I put my card details in and I’m making the purchase online 

[Leanne_T · Accepted solution]

Thanks @Tees1 

The verification could be with your bank or credit card that you're using and would need to be authorised in your banking app. Please check this and try again, if the same happens please give us a call and the team can help you get the verification message looked into. 

You can find full ways to top up on the How to top up your EE pay as you go mobile page. 

Leanne.