Urgent

Saanjhbhandari · ‎05-09-2025

I have done my payment for the sim plan and my money has been deducted as I’ve recieved the message from my bank but my ee app isn’t showing the plan and my data has not been topped.

XRaySpeX · ‎05-09-2025

@Saanjhbhandari :Are you on contract or PAYG?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Saanjhbhandari · ‎05-09-2025

PayG

Northerner · ‎06-09-2025

Hi @Saanjhbhandari

Try restarting your device.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Leanne_T · ‎06-09-2025

Hi @Saanjhbhandari

Thanks for coming to the community.

If a restart has not started the pack for you, please text AL to 150 and let us know the full reply?

Speak soon 🙂

Leanne.