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Switching to monthly payment

aastha18
Explorer

‎02-02-2023 12:23 PM

Hi, I am currently using my EE sim service by monthly top-ups. However I wish to switch to monthly payment option by by debit card. Whenever I go to choose my subscription pack, add my card details and click on confirm details the continue, the page automatically refreshes and doesn't let me proceed further. Can I get help as to why this is happening.

Thank you

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎02-02-2023 12:48 PM - edited ‎02-02-2023 12:48 PM

@aastha18 : Before choosing a pack are you going in your online MyEE to "Set up Card Payments" in the middle of its landing page:Capture.JPG 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
aastha18
Explorer
In response to XRaySpeX

‎02-02-2023 04:42 PM

Yes that is excaclty what I do, its still not working.

0 Helpful
Leanne_T
EE Community Support Team

‎02-02-2023 05:00 PM

Hi @aastha18 

If this is not working please call us on 150 and the team will help you get this set up 🙂

Leanne.

0 Helpful