Switching from pack15 to pack20 not getting the 40gb bonus data :(

[Downe]

Hi,like the topic say i switched from pack 15 to pack 20 and i did not get the extra data,will i get it or i just screw my self ?

[Jon_K]

Hi @Downe 

I'm sorry to hear this.

I'd recommend contacting our Customer Care team so they can check your account.

Jon

[Downe]

And how do i contact them ?

[Jon_K]

You can call 150 from your phone or use another number from our Contact Us page, @Downe.

Jon

[Downe]

Is there any online chat form or the only way is via phone call?

[Jon_K]

You can also find a link to live chat on the get in touch page, @Downe.

The option will appear when an advisor is available.

Jon

[XRaySpeX]

There is no Live Chat on PAYG.

[XRaySpeX]

Why do you think you should be getting an extra 40GB data when you switch from the £15 pack to the £20 pack? Did you get any extra data with the £15 pack?

You only get the the extra 40GB data when you buy the £20 pack in the 1st place. As you bought the £15 pack you get no extra data & it is too late now to switch to the £20 pack. If you wanted the extra data you should've bought the £20 pack from the EE Shop, not the £15 pack.

[Downe]

When i bought the £15 pack,there was a promotion on it for 6 months 50gb,the time has passed and my promotion ended i saw that there is promotion on the £20 pack i switch to it,for my suprise no extra data so like i say i guess i screw my self thanks for nothing tho

[XRaySpeX · Accepted solution]

The promotion on the £20 pack hasn't ended. It's still on sale at the EE shop but you would need to buy a new SIM from there to get it. You can't get it by switching packs on an existing SIM.