Subscription pack

pcallan69
Visitor

‎08-02-2025 08:28 AM

My £15 pack didn’t renew because there was no money in my account so I have topped up. Now it’s asking me to pay again to start my pack again but I have the credit already on my EE account! 

3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎08-02-2025 09:45 AM

What does texting AL to 150 from your no. fully report verbatim (it is free)?

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0 Helpful
Stev15
Visitor

‎08-02-2025 10:25 AM

Same thing has just happened to me payment was declined because of a new card topped up and credit showing on account but not got anything on my pack if I start a new pack I loose all my boosts

 

0 Helpful
Alex_H
EE Community Support Team
In response to Stev15

‎08-02-2025 12:32 PM

Hi @Stev15,

Welcome to the EE Community

You don't lose your boosts when starting a new pack unless you were changing to a pack below £10. So if you start a new pack from the credit you have topped up any existing boosts should remain. What are EE Free Boosts? | Mobile Help | EE

Alex