Simcard

[yuhyuh91]

Hello I haven't topped up my EE in around 2 years and didn't know that was the reason why I wasn't getting any codes from my phone number until now. Is there any way I could re activate my phone number? I still have my old simcard with the number

[XRaySpeX · Accepted solution]

@yuhyuh91 : : Your PAYG SIM has gone into hibernation & then been discontinued due to lack of use for so long.

EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

[yuhyuh91]

So I cannot use my number again basically?

[XRaySpeX]

Basically, yes. As a last resort you could try calling CS to get it back but I fear it is too late & it has been put into quarantine.