Sim blocked.Cant call from abroad.cant text etc lost credit. Need to recover urg

P33d · ‎11-03-2026

Northerner · ‎11-03-2026

Please read the following link regarding hibernation: https://ee.co.uk/help/mobile/manage-use/pay-as-you-go/pay-as-you-go-credit-run-out-when-i-havent-mad...

As per the article depending on when you last used your mobile to make a chargeable call or text is dependant on if your number will still be available. You'll need to speak to EE CS directly.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎11-03-2026

Hi @P33d

Please read the following link regarding hibernation: https://ee.co.uk/help/mobile/manage-use/pay-as-you-go/pay-as-you-go-credit-run-out-when-i-havent-mad...

As per the article depending on when you last used your mobile to make a chargeable call or text is dependant on if your number will still be available. You'll need to speak to EE CS directly.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

bristolian · ‎11-03-2026

Have you been able to call from abroad on this trip previously?

The issue could either be PAYG hibernation, or lack of roaming ability.