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Roaming

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YFTang
Explorer

‎30-09-2023 05:14 PM

I am travelling to EU countries for 12 days tomorrow.I have a credit of £3.5 in my pay as you go subscription pack(£10) which is due to renew on 2 Oct 23 automatically. I want to use roaming data at £2.5 per day on my travelling days. What actions should I take now?

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Katie_B
EE Community Support Team

‎01-10-2023 07:14 AM

Hello @YFTang. 

Welcome to the community. 

You have the option between two passes to be able to use your subscription pack. 

First option is to pay £2.50 per day and the second option is to pay £10 for 7 days. 

To activate these you must have the available credit on your pay as you go account to be able to purchase the Roaming Pass. 

Once you arrive you will receive a welcome text asking if you wish to purchase a pass, you then will need to follow the instructions to activate this. 

More information can be found HERE.

Katie

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YFTang
Explorer

‎30-09-2023 05:35 PM

I am going to visit EU countries for 12 days tomorrow and wish to use roaming services at £2.5/day or £10/week on my travelling days. I am a Pay As You Go user. There is £3.5 credit in my £10 PAYG  subscription pack which is due to renew on 2 Oct 23. What should I do now? My understanding is I have to top up my subscription balance to at least £10 and my monthly pack will automatically be renewed on 2 October 23. Am I correct?

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XRaySpeX
Grand Master
Grand Master
In response to YFTang

‎01-10-2023 12:51 AM

@YFTang : Yes, plus the cost of the roaming add-on you want to buy.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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Katie_B
EE Community Support Team

‎01-10-2023 07:14 AM

Hello @YFTang. 

Welcome to the community. 

You have the option between two passes to be able to use your subscription pack. 

First option is to pay £2.50 per day and the second option is to pay £10 for 7 days. 

To activate these you must have the available credit on your pay as you go account to be able to purchase the Roaming Pass. 

Once you arrive you will receive a welcome text asking if you wish to purchase a pass, you then will need to follow the instructions to activate this. 

More information can be found HERE.

Katie