Roaming not working loaded &20/-

[Fbasheer]

I have converted my contract to pay as yu go the agent forgot to activate the roaming option I am abroad cannot receive or make calls pathetic 

tried contact on the messaging system hope it’s will be done at time poor service and wait time hours 

[XRaySpeX]

It takes 30 days to cancel a contract & before it is moved to PAYG. Did you use that PAYG SIM for making calls or texts in UK before you left to go abroad? EE PAYG SIMs need 1st activating on EE's home UK network before they can be used abroad. If it wasn't you can't now use it until you return to UK.

[Fbasheer]

It’s already 30 days exchanged chat with EE agent he said Roaming was not activated when It was converted to pay as yu go 

EE agents don’t know much about their products one says something else the other something else he did not mention that I had to be in uk told him ii was in bahrain he advised that it will be activated by this evening after 24 hrs let’s keep our fingers crossed coujd not find the chat option on the er app 

fon not working expect me to call the 0800 number and wait for hours when I thru had enough of EE  poor network al l over specially in Mayfair  london 

[XRaySpeX]

It's not a matter of how long it's been now but whether you used it in UK once the 30-day notice period expired.

[Fbasheer]

EE services are pathetic I am abroad converted my contract into pay as you go to save and was advised that as long as I load credit roaming will be functional the agent did not have any clue I’ll advised me 

day before yesterday contacted on the message a Mr singh who spent good 5o minutes to resolve the issue I told him I am in dubai bahrain  need to make and receive emergency calls from home uk  I was tons that he had activated it and it will work in 24 hrs nothing done stabil when I try to call voice message call barred cannot send sms messages too 

agents at EE have no clue how to resolve issues if I have to buy a roaming packet than shoujd have been advised still struggling to resolve 

will move out from EE  poor service delivery and incompetent staff 

lodged a complaint 4 days no response yet to resolve now the message service option  is also no there told it’s not available for pay as yu go customers ??

van EE help this community is of no real use moving in circles a shame 

[Katie_B]

Good morning @Fbasheer. 

Welcome back to the community. 

Have you used your SIM in the UK after moving to pay as you go?

Roaming for pay as you go customers is already enabled, as long as there is credit on your account you will be able to make and receive calls and texts in Dubai. 

Katie

[XRaySpeX]

As it was switched to PAYG while you were abroad you can't now use it until you return to UK. EE PAYG SIMs need 1st activating on EE's home UK network before they can be used abroad. 

[Fbasheer]

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My roaming issue unresolved can’t sms can’t make or receive EE is a louzy provider their agents I’ll informed about their products 

can EE sort this out or suggest a way out I need the fon I am in bahrain at present won’t be coming to uk before January 

suggestions made by the community nothing has worked 

[XRaySpeX]

@Fbasheer : Let's get this straight!

1. When did you phone EE to cancel your contract & move it to PAYG?
2. When did you leave the UK?

[Fbasheer]

This in October while I was in uk it took 30 days to convert into pay as yu go 

left uk on 10 October  

what’s the solution to this ??moving in circles EE lodged a complaint twice no action just a standard email acknowledgement !

loaded £20 two weeks ago agent said roaming will  be activated for pay as u go in 24 hrs that was 6 days ago