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why has my contract payg changed

stephen--huffen
Visitor

‎27-11-2023 05:31 PM

why has my contract changed i used to be on 40 GB with £10 plus £5 discount added to my account , now its gone up to 125GB with no discount added. i did not request this change, and not been informed of any change so have i missed something, who do i contact to get this changed back to what it was before. thanks.

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2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎27-11-2023 05:35 PM

Hi @stephen--huffen 

You'll need to speak to EE CS on 150 about this issue. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
XRaySpeX
EE Community Star
EE Community Star

‎27-11-2023 05:38 PM

PAYG isn't a contract. Which are you on?

With PAYG it is you who chooses which plan you are on, not EE.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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