Restore phone number service

[Tingyu]

Hi,

For some really important reason I really need to restore this phone number. I’m aware of I haven’t used this number for some time and I just added up some credits. Is there any way I can use this number again?

Really appreciate

Tingyu

[XRaySpeX]

@Tingyu : Sounds like your PAYG SIM has gone into hibernation.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

[Tingyu]

Hi,

I made an add-up yesterday, but I still cannot use this number to make a phone call. It says my phone number is suspend all the service. Is there any way I can check the status? 

[Jon_K]

Hi @Tingyu.

You could try getting in touch with our Customer Care team to see if they're able to reconnect your number.

If it's been more than 9 months, unfortunately the number will be lost.

Jon

[Tingyu]

Hi Jon,

Thanks for reply. Does they have a direct email address or website so I could contact them.

[Jon_K]

Sorry, there's no email contact, @Tingyu

You can find all ways to contact us on our Contact Us Page.

Jon

[Tingyu]

Hi Jon,

All done! The page was very useful. Thanks for providing that! Really appreciate!

[Jon_K]

That's great, @Tingyu 🙂

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.