Renews every 30 Days Includes Data Rollover

BahramB · ‎13-06-2023

Hi

On my account I've made changes that I cannot restore them. I want to cancel the current 30Days_125gb. By the way, it seems that I can use what is remained of my data if I activate the rollover item, by buying from some certain packs(is that right?). My English is not well, please guide me as simple as you can.

Thank you

XRaySpeX · ‎13-06-2023

@BahramB : To stop your current pack renewing text STOP PACK to 150. If you then buy any other pack within 7 days your remaining data will roll over to it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

BahramB · ‎13-06-2023

I sent the phrase but the situation is still active. Tonight my pack of 125gb ends and I'm afraid the payment for renew will apply wothout restortion ability.

Do you think I should not be worried?

XRaySpeX · ‎13-06-2023

STOP PACK stops it renewing. It doesn't stop it dead. As it won't renew your credit won't be used to buy it.

If you want to start your new pack immediately text NOW to 150.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

rohang206 · ‎20-09-2023

Yes i want to change my 5 GB data plan to Unlimited

XRaySpeX · ‎20-09-2023

@rohang206 : There is no pack with unlimited data. There is a 1-off unlimited data add-on for £40 if you have an active pack of £10 or more.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)