Renewing PayG pack abroad

SFC4 · ‎03-01-2023

Hello,

I'm currently out of the country. My last PayG pack expired a couple months ago. I just topped up my active EE account and tried to purchase a pack. I've texted 150 (and do get replies) but no indication the pack has activated. MYEE account shows the top up credit but won't allow me to purchase a pack. (It shows a system error message.)

Will my pack activate automatically when I return to the UK when I'm back on the local EE network or is there something else I need to do?

Thanks!

XRaySpeX · ‎03-01-2023

Where are you abroad?

What does texting AL to 150 from it fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

alilbabba · ‎30-03-2023

I have similar situation. PAYG. I'll be out of the country for 90+ days. Want to ensure my number doesn't get locked (or thrown away). Will sending text to 150 keep my number active?

XRaySpeX · ‎30-03-2023

@alilbabba : Where will you be?

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You need to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack. Just sending texts from EU are not chargeable.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

alilbabba · ‎31-03-2023

I'll be in the US.

Last chargeable action was start of January. I won't be back in the country until October. I've gotten automated texts from 150 and from a Two Factor authentication service for another subscription. Is that enough? Or should I top up every 75/80 days or so?

XRaySpeX · ‎31-03-2023

@alilbabba : Just receiving texts won't keep your SIM alive. They are free wherever you are. You need to send a chargeable text to a pal within every 5.5 months.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

alilbabba · ‎31-03-2023

Perfect. Thanks!

XRaySpeX · ‎31-03-2023

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)