Regarding my top up

Jango78 · ‎30-08-2023

I topped up today first time I wanted the £20 bundle I don't think it's gone on. I charge my phone number because I was in domestic violent realionship I rang ee and has the number turned of it was xxxxxxxxxxxxx I lost data on that ee told me I could get it all back but can't remember last time I topped it up jue to be beaten very bad from a previous boyfriend.. so I bought new sim today topped up just need some help please

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Christopher_G · ‎31-08-2023

Hi @Jango78

Welcome to the community. I'm so sorry to hear of your previous experience, I hope you're OK now.

I suggest speaking to our Mobile Care team to see if they can re-activate it for you, or pop into your nearest EE Store so they can try and help.

Chris

View solution in original post

XRaySpeX · ‎31-08-2023

@Jango78 : Could your credit have bought your Pack?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Christopher_G · ‎31-08-2023

Hi @Jango78

Welcome to the community. I'm so sorry to hear of your previous experience, I hope you're OK now.

I suggest speaking to our Mobile Care team to see if they can re-activate it for you, or pop into your nearest EE Store so they can try and help.

Chris