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Recurring card payments

Stephevans677
Valued Contributor
Valued Contributor

‎23-11-2025 05:05 PM

Hi all, Just after a bit of advice please ive got a activated plan at the moment and I stop the plan too and when I try to set up recurring payments it won't let me do it to set up payment though recurring for some reason.

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎23-11-2025 07:06 PM

@Stephevans677 : Text STOP PLAN to 150 & it'll stop buying the pack & stop the auto direct card payment. When you next buy your pack choose to pay for it by direct card payment with your new card.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Stephevans677
Valued Contributor
Valued Contributor
In response to XRaySpeX

‎23-11-2025 07:12 PM

So when I pay for a new plan it will be set up as im new to ee?

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Stephevans677

‎23-11-2025 07:16 PM

Not particularly! When you next buy your pack you'll have the option to pay for it by PAYG credit or start another direct card payment.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful