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Re: pack error

rla1980
Investigator
Investigator

‎17-09-2023 02:18 PM

I have been trying to restart my SIM and currently have no coverage. I have been getting the Prepaid Packs Error whenever I either try to apply the £15 credit on my account OR just try to pay again with my card. I cannot call because my SIM technically doesn't have any credit. What can I do?

0 Helpful
7 REPLIES 7
XRaySpeX
Grand Master
Grand Master

‎17-09-2023 02:19 PM

@rla1980 : What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
rla1980
Investigator
Investigator

‎17-09-2023 02:21 PM

my phone is showing Not Delivered

0 Helpful
rla1980
Investigator
Investigator

‎17-09-2023 02:29 PM

Is there anything that can be done or should I seek a refund and choose a new provider? Cheers!

0 Helpful
James_B
EE Community Support Team

‎17-09-2023 03:35 PM

Hi @rla1980,

Has it been a while since you last used the SIM card?

James

0 Helpful
rla1980
Investigator
Investigator

‎17-09-2023 05:10 PM

Yes, about 11 months.

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to rla1980

‎17-09-2023 05:53 PM

@rla1980 : Your PAYG SIM has gone into hibernation & then been deactivated after such a long time.

EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
rla1980
Investigator
Investigator
In response to XRaySpeX

‎17-09-2023 06:23 PM

OK, cool. So I've already topped up the SIM by £15. I've attempted calls and texts and none of them have gone through.

0 Helpful