Re connect phone

Muggie_1 · ‎23-07-2023

Hi I haven't used my phone in the last few months I would like it reconnected as it still has some credit on it

Regards Kirsty ( xxxxxxxxxxx this is the number I would like re connected thank you)

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Schockwave · ‎23-07-2023

Welcome to the community,

If it is no more than six months since being used, it may have gone into hibernation, I would suggest taking a look here, as you should find the answers to get yourself back up and running:

https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-...

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

Schockwave · ‎23-07-2023

Hello @Muggie_1 ,

Welcome to the community,

If it is no more than six months since being used, it may have gone into hibernation, I would suggest taking a look here, as you should find the answers to get yourself back up and running:

https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-...

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.