Sim card validity abroad

[Dubai_Hawk]

I’ve recently lost Signals on my EE Sim. Is there a way to recover the number? I don’t k know when I last topped up or did a chargeable action. I had Signals throughout except when I entered Saudi last week. This Pay As You Go Sim was purchased in December 2022. Thanks very much indeed. 

[Christopher_G]

Hi @Dubai_Hawk 

Welcome to the community.

If the SIM had entered hibernation, our Mobile Care team may be able to reactivate it, if you get in touch with them

Chris

[Dubai_Hawk]

I didn’t find the option on the provided link. Is there a number to contact Care Team? Thanks very much indeed.

[Leanne_T]

Hi @Dubai_Hawk 

Please call us on +44 (0)7953 966 150 from any other phone. 

Thanks 🙂

Leanne.

[XRaySpeX]

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.