PAYG Subscription Pack

Seeknife · ‎05-01-2024

I ordered a free sim which arrived today and I am currently trying to get my first subscription pack.

Essentially the setup says to register the number (which I've done) then head over to top up and buy a subscription pack, so I've topped up £10 for the pack I chose however when I use my credit to buy the pack, it doesn't use my credit AND my allowances aren't changing, why is that?

Message I am seeing is below:

"Thanks - you've purchased a new Subscription Pack

We've taken £0.00 from your credit to pay for the £10 Subscription Pack

You now have: £10.00 credit remaining"

XRaySpeX · ‎05-01-2024

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Seeknife · ‎05-01-2024

I texted it just now, it comes back with a response telling me that I have £10 credit.

XRaySpeX · ‎05-01-2024

What happens when you text PACK10 to 150?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)