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Re: Phone number disconnected

Sarah-Nalini
Investigator
Investigator

‎03-04-2025 05:02 PM

I have the same problem. But have received no text nor email to say its being disconnected.
my number apparently is disconnected. have been trying to get in touch EE but its leading nowhere!
Frustrating.

0 Helpful
13 REPLIES 13
XRaySpeX
EE Community Star
EE Community Star
In response to Sarah-Nalini

‎04-04-2025 12:34 PM

Since it was taken out of hibernation it needs activating on EE's home UK network before it can be used abroad. As it wasn't you can't now use it until you return to UK.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Schockwave
EE Community Star
EE Community Star

‎04-04-2025 01:49 PM

@Sarah-Nalini , the only way is to send the SIM card back to the UK, get someone to make a chargeable call or text and then send it back to you for it to work.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
Sarah-Nalini
Investigator
Investigator
In response to Schockwave

‎04-04-2025 02:27 PM

Thanks @Schockwave .
I figured and will sort it out.

0 Helpful
Schockwave
EE Community Star
EE Community Star
In response to Sarah-Nalini

‎04-04-2025 03:12 PM

@Sarah-Nalini , you are welcome, glad to help, hope you get it sorted ok.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful