How to unlock barred number

[LeiLucas]

Hello I’m in the situation, can you help me ? 

[Leanne_T]

Hi @LeiLucas 

Thanks for coming here 🙂

Has your account been blocked? 

Do you have a pay as you go or pay monthly account? 

Leanne. 

[LeiLucas]

I have a pay as you go service and I have toped up recently.

[Katie_B]

Hi @LeiLucas. 

When was the last time you used your SIM for any chargeable action?

Katie

[XRaySpeX]

@LeiLucas : Sounds like your PAYG SIM may have gone into hibernation due to non-use. 

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.