Can’t dial 150

[Nigelrose]

Hi Leanne,

I’ve had this number for over 20 years. I moved to PAYG and was told I needed to send a text within 3 months, but I’m abroad and the SIM is now barred. The EE app says a final bill has been made and the account is closed.

Can this number/account still be restored? I cannot get through by phone from abroad because the keypad options are not being recognised.

Can you help by private message or tell me the quickest way to fix this online?

Thank you.

[Leanne_T]

Hi there @Nigelrose 

Thanks for coming to the community. 

Did you use the SIM card in the UK after transferring to pay as you go?  Once the contract has been moved to pay as you go this would need to be activated on the EE network or this may not work abroad. 

If you were in the UK when the changes were made and the account is in hibernation, you would need to call our pay as you go guides from any other phone and the team will get this sorted for you. 

Leanne.

[XRaySpeX]

@Nigelrose : When was your SIM moved to PAYG? It takes 30 days notice to cancel a contract & before it is moved to PAYG. Had that change taken place while abroad you can't now use it at all while abroad. To be used abroad EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.