Hey, I bought a 15gb add-on, ane wasted the 50mb, and now can't redeem the 1

[DaniAguirrecdo]

Same thing happened to me.

I have been wasting 2 days of my life trying to fix this.

Feels like I just throw away 15 pounds, I can not get anyone to help me.

[XRaySpeX]

@DaniAguirrecdo : What does texting AL to 150 from it fully report verbatim (it is free)?

[DaniAguirrecdo]

It says:

'Your current balance is £0.00. For more info in your packs, add-ons or free boosts, go to myEE....'

[XRaySpeX]

@DaniAguirrecdo : What is it you bought, where & how much did you pay for it?

[DaniAguirrecdo]

I bought a EE SIM card for £15.00 on a supermarket store.

It offered 15 GB, unlimited texts and calls for 30 days.

However, when I inserted the SIM in the phone, data does not work.

[XRaySpeX]

@DaniAguirrecdo : What does your online MyEE say about your current Pack, allowances & credit? It'll be on the landing or My EE Mobile page.

[DaniAguirrecdo]

I get the following. 

Does it means I have to pay another  £15.00?

[XRaySpeX]

@DaniAguirrecdo : That's not the page I'm after. Are you looking in your online MyEE, not the app?

[DaniAguirrecdo]

Correct. I am accessing MyEE through the online website.

Is this the page you are looking for? 😕

[XRaySpeX]

I should take it back to the supermarket. It's not giving you what you paid for & were promised.