Addons Purchase error:(

[doxx]

Obviously, not that important as I am receiving this error on PAYG.

Ridiculous EE, really. 

[XRaySpeX]

@doxx : That's the right page to arrive at to start with, but it needs to be accessed over the mobile network.

What device are you using for this? A mobile phone or a mobile router?

• If a mobile phone, you need to switch its WiFi OFF.
• If a mobile router, you need to connect to it by WiFi.

However even when you get to the right page, you won't find any MMS add-ons as it only offers data add-ons.

[doxx]

> However even when you get to the right page, you won't find any MMS add-ons as it only offers data add-ons.

Right, well this isn't helpful. The page still isn't working. I need an MMS add-on and if "customer-service" is the only method way, why have even such a section on the website?

Seriously, can no community member of this forum raise this as an issue to the EE web team?

How do I? Or do I need to register an complaint?

Edit:

You've got to be kidding me. The complaint web form is also BROKEN.

Nice to know that EE is using nginx.

503 Service Temporarily Unavailable

---

nginx

[XRaySpeX]

You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .

[doxx]

Thanks, but that would be great if the complaint form didn't 503. Now twice on two different browsers on two different devices. Irony.

Not even a cuddly message, just the bog standard nginx 503.

[XRaySpeX]

@doxx : There is no MMS (Picture Msgs) add-on for PAYG. There would be on contract.