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Pre paid sim stop auto top up

Vonvonvon
Visitor

‎01-09-2022 02:34 PM

Hey there,

I bought 2 prepaid sims to use whilst my partner and I were in the Uk and received a text about an auto renewal payment for the prepaid bundles we bought.

I don’t have access to the phone numbers anymore as we left the Uk and didn’t need them. How can I avoid the auto payment?

Thanks,

Yvonne

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎01-09-2022 02:55 PM

@Vonvonvon  just log into your bank account and remove the direct debit. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Chris_B

‎01-09-2022 02:58 PM - edited ‎01-09-2022 03:01 PM

@Chris_B : There are no DD's on PAYG. It'll be a recurring card payment.

@Vonvonvon : Login to your online MyEE & go to Menu > A/c Settings > Manage my Cards.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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