27-01-2024 04:03 PM
Everytime I try and call someone I get hit with a "you need to top up" and everytime someone calls me nothing comes in on my end. I have topped up £5 and I still have the same issue.
Solved! See the answer below or view the solution in context.
27-01-2024 04:09 PM - edited 27-01-2024 04:11 PM
@Zabi2 : Where are you?
Sounds like your PAYG SIM has gone into hibernation.
When did you previously use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.
You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.
27-01-2024 04:09 PM - edited 27-01-2024 04:11 PM
@Zabi2 : Where are you?
Sounds like your PAYG SIM has gone into hibernation.
When did you previously use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.
You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.
27-01-2024 06:38 PM
Thanks for the reply
What number do I need to call to put it out of hibernation?
27-01-2024 06:41 PM
The Freephone no. (Opt 1) in my sig.
27-01-2024 06:48 PM
My calls are unable to go through to the number, also answering your previous question I am in London.
27-01-2024 06:50 PM
You are using a diff. phone?
27-01-2024 06:59 PM
Thank you, I have now used a different phone and my number is back in service. Thanks a lot
27-01-2024 07:28 PM
Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.