Payment card

[Ade738]

I can’t seem to be able to add a new payment card to my PAYG number? 

[Ali_A]

Welcome to the Community @Ade738 

What error message do you see when you try to add a card? 

Are you trying to do this through the EE app or the website? 

Ali

[daroston1]

tried to do it online and with ee app. I can not see anywhere to update my new credit card details

[Christopher_G · Accepted solution]

Hi @daroston1 

Do you see the option for Direct Card Payments?

1. Download the EE App or go to ee.co.uk
2. Select Set Up Direct Card Payments. You can also choose a pack here, if you don't already have one.
3. Choose an already registered card or register a new card.

Chris

[XRaySpeX]

Text STOP PACK to 150 & it'll stop buying the pack & stop the auto direct card payment. When you next buy your pack choose to pay for it by direct card payment with your new card.

[William239]

I have exactly the same problem. There is nowhere in the EE App to add a payment card!

[XRaySpeX]

@William239 : You have a chance to add a payment card when you buy a pack thro' your EE a/c.