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Payment Issue

Aled8
Visitor

I've tried to change my account details as my cars has expired. I can get as far as putting in the details of the new card, and it then takes me to additional authorisation part which is then blocked and says contact site manager. I've tried it with three different cards with three banks. 

 

Any advice.

 

I just want to change bank details and have the same package I had before.... Not asking for much, I just want to pay £9 for the package 

1 SOLUTION

Accepted Solutions
Schockwave
EE Community Star
EE Community Star

Hello @Aled8 ,

Welcome to the community,

You can also try here to pay:

https://ee.co.uk/bills-payments/mobile/fast-payment-payg

Otherwise I would suggest ringing customer service to see if they can change it for you.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

1 REPLY 1
Schockwave
EE Community Star
EE Community Star

Hello @Aled8 ,

Welcome to the community,

You can also try here to pay:

https://ee.co.uk/bills-payments/mobile/fast-payment-payg

Otherwise I would suggest ringing customer service to see if they can change it for you.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.