Pay monthly sim

[Coatesdevonte1]

Hi I purchased a pay monthly sim from EE it’s not arrived yet I want to cancel it as I no longer need the sim as for a better deal somewhere else how do o Cancel a sim and do they charge u for cancelling in the first 14 days I’ve tired to call EE but my mobile has ran out of credit so won’t let me ring how do I return a sim again it’s not come yet 

[Coatesdevonte1]

Hi I need to cancel my sim only plan haven’t used it and only orders today

[Leanne_T · Accepted solution]

Hi @Coatesdevonte1 

Thanks for coming here. 

To cancel the order you have placed, please call us on 07953 966 150, and the team will check the order for you.

You can find full information on returns in our Returning a Phone or Device Within 14 Days, Help page. 

Leanne.