Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Pay as you go sim won’t activate

ChefboyarG
Visitor

‎01-08-2024 01:37 PM

I bought a sim and followed the instructions to add £10 and then send a call or text to activate. The only problem is my calls and texts aren’t going through. I’m currently in Italy right now so I’m not sure if that is affecting it. 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎01-08-2024 01:51 PM

Had you used that PAYG SIM for making calls or texts in UK before you left to go abroad? To be used abroad EE PAYG SIMs need 1st activating on EE's home UK network. If it wasn't you can't now use it until you return to UK.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Peter_W
EE Community Support Team

‎01-08-2024 04:02 PM - edited ‎01-08-2024 04:03 PM

Thanks for stopping by the EE Community @ChefboyarG 

Like @XRaySpeX mentioned, you do need to make sure that the SIM has been used for a call or text within the UK before you're able to use this abroad. 

Did you get a chance to do this, and were calls going through okay?

Peter

0 Helpful