Error EE APP

[Sevim1]

Hi,
I made a top up to my account but it does not work when I put the SIM card in. I am thinking that it is closed. I am abroad now but it does not work. I am trying to get a subscription pack but it does not work as well, always giving error. How can I get my top up back?

Please help.

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[Sevim1]

Hello, I am trying to purchase a pack but the website us giving me error messages, evet though I have top up in my account. Please help. Thanks.

[XRaySpeX]

@Sevim1 : Text ALL PACKS to 150 & choose 1.

[Sevim1]

Hi,
I made a top up to my account but it does not work when I put the SIM card in. I am thinking that it is closed. I am abroad now but it does not work. I am trying to get a subscription pack but it does not work as well. How can I get my top up back?

Please help.

********** 
[Mod Edit: please don't post personal information on the community].

[XRaySpeX]

@Sevim1 : How long have you been abroad? When did you previously use it for a chargeable action?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

[Ali_A]

Thanks for joining us on Community

If you haven’t used your phone for any chargeable activity for 179 days then your account will go into hibernation and any credit will be removed. 

You can find out more on our Pay as you Go hibernation page

To reinstate your line please call customer service on +44 (0)7953 966 150 from abroad Contact Us

Ali