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Pay as you go not renewing

franaguilar
Explorer

‎01-06-2024 11:48 AM

I topped up £15 credit on EE on the 31st for my pay as you go plan to renew as usual. It is now the 1st and it says I need to add credit even though its already there. I restarted my phone and texted NOW to 150 but it says I still need to add credit. This has never happened before and its quite frustrating.

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎01-06-2024 11:50 AM

Hi @franaguilar 

Have you tried restarting your device.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
franaguilar
Explorer
In response to Northerner

‎01-06-2024 11:52 AM

Hello, yes I have, twice

0 Helpful
Christopher_G
EE Community Support Team
In response to franaguilar

‎01-06-2024 02:51 PM

Hi @franaguilar 

What does it reply when you text AL to 150?

Chris

0 Helpful