Pay as you go new sim

TonyChan2 · ‎07-09-2024

I bought a £10 pay-as-you-go subscription and inserted the sim into my phone. My balance is £0, and I can’t make any calls. I already paid £10 when I bought the SIM card. Could you tell me what the reason is?

Northerner · ‎07-09-2024

Hi @TonyChan2

Are you in the UK.

Can you text BA to 150, what does it say.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

TonyChan2 · ‎07-09-2024

Hi. Yes. I’m in UK.

After text to 150. The replied message is

<Your current balance as of today 17:07 is £0.00. For more info on your packs, add-ons or free boosts, go to the EE app or ee.co.uk

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices>

XRaySpeX · ‎07-09-2024

When did you buy this PAYG SIM? It might take 2 days for your pack to appear.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

TonyChan2 · ‎07-09-2024

Hi.

I received the SIM card two days ago, but I still can’t make calls or use data at the moment.

Ali_A · ‎08-09-2024

@TonyChan2
Please call our Customer Care team on 08009566000 from any other phone. A guide will check why your pack has not yet activated and correct this for you.

Ali