Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Pay as you go from abroad

premsai
Investigator
Investigator

‎24-01-2025 01:32 PM - edited ‎24-01-2025 01:35 PM

I have an EE eSIM. Since I live abroad, I deactivated the SIM. However, I needed SMS service for OTPs, so I purchased a £10 Pay As You Go plan for my UK EE number. Unfortunately, I'm not sure if I did the right thing, as my account now shows no credit, and I don't understand why. Can someone help? Unable to contact EE customer service from my country.

0 Helpful
10 REPLIES 10
Leanne_T
EE Community Support Team

‎25-01-2025 08:59 AM

Hi there @premsai 

Thanks for coming to the community. 

To get the account looked into and make sure the number will remain active, please get in touch with our mobile guides. They can check your account and let you know for sure 🙂

Ways to get in touch can be found on the Contact Us page. 

Leanne.

0 Helpful