Pay-as-you-go SIM

[SBuckle]

I recently bought a pay-as-you-go SIM at the store and topped it up with £10 to start. Now, on my account, it is saying the £10 pack is due to renew next month. Does this mean I will need to pay another £10 for use of the SIM that month?? I bought a pay-as-you-go so I would only be topping it up when the credit runs out. I do not want to have signed up to a £10/month contract!!

Any help/advice would be much appreciated 🙂 

Thanks

[Christopher_G]

Hi @SBuckle 

Welcome to the community.

The pay as you go packs are valid for the time stated. Sounds like yours is £10 per month. If you text STOP to 150, it will stop it from renewing.

Chris

[XRaySpeX · Accepted solution]

All EE PAYG SIMs come primed with a recurring Pack of allowances ready to bought out of your PAYG credit as soon as it is sufficient. Your last top-up went to buy this Pack.

By texting AL to 150 it should show you the Pack you have bought with your credit & how much you have left from your allowances until its expiry date.

Text STOP PACK to 150 before you next top-up & you can use the SIM for calls & texts but not data as normal PAYG at standard per-unit rates paid for out of your standing PAYG credit balance.

To save the SIM going into hibernation due to lack of use, just remember within every 179 days (~ 6 months) to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from any Pack or Add-on you might have.