Pack not renewed automatically although I have plenty of credit

John2 · ‎17-10-2024

I have been with EE for several years and for the first time ever my £15 everything pack did not renew automatically yesterday although I have plenty of credit . All my balance shows on the app is my add ons . My call minutes are zero along with texts . Also my boosts gained over several years have disappeared. I called EE on 150 earlier today but not able to help . Maybe a system blip but they were not aware of anything . Very frustrating to say the least . Anyone else had this issue . Can the community offer any help . Much appreciated.
John

XRaySpeX · ‎19-10-2024

Good! Glad I could be of assistance & trust it is now sorted.

What allowances was the VIP pack giving you?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

John2 · ‎19-10-2024

I had lots of boost which I kept on the new £10 pack .

I think the standard VIP was 2GB , 1000mins and unlimited texts .

The £10 pack is 8GB , 500 mins and unlimited texts . Absolutely plenty for me 👍

XRaySpeX · ‎19-10-2024

I said you would.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP