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PAYG unable to call/text from outside UK

mqc
Explorer

‎29-11-2022 09:25 AM

Moved over from sim-only to PAYG as I moved out of the UK. I got a voicemail and am trying to get to it. I've topped up my payg sim but when I try calling the VM or even 150, I get a message saying calls to this number are barred. Any way to fix this? I can't find any options on My EE.

0 Helpful
3 REPLIES 3
James_B
EE Community Manager
EE Community Manager

‎29-11-2022 01:10 PM

Hi @mqc,

Welcome to the EE Community. 🙂

Have you used your SIM in the UK since you moved to pay as you go?

James

0 Helpful
mqc
Explorer
In response to James_B

‎29-11-2022 01:37 PM

nope, the changeover happened when I was away already. I've no plans to be back in the UK anytime soon. Is there any way around this?

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to mqc

‎29-11-2022 01:59 PM

Hi @mqc,

Sorry, to complete the activation of your new pay as you go account, the SIM will need to be used on the EE network in the UK.

James