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PAYG top up

MB111140
Explorer

‎21-07-2024 03:41 PM

I thought I’d topped up my payg mobile by using my card to add £10 credit, however the credit has not gone to my phone as it’s just sitting in my eye account. How do I transfer it to my phone to use as payg credit or to buy a pack? Tried buying a pack but it just wants more money from my card.

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎21-07-2024 03:46 PM

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
MB111140
Explorer

‎21-07-2024 03:48 PM

I’m having the same problem. My sim has been used before. Can’t even call or text 150 now as say no credit, even thoughts there’s £10 on my account

0 Helpful
Leanne_T
EE Community Support Team
In response to MB111140

‎22-07-2024 07:34 AM

Hi @MB111140 

Thanks for coming to the community. 

Can you text AL to 150 and let us know the full reply? 

Speak soon 🙂

Leanne.

0 Helpful