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PAYG top up. Credit disappeared

Richluap
Investigator
Investigator

‎19-05-2026 05:46 AM

I topped up PAYG in March, but have not used my phone for sending or receiving any calls or messages. However my balance is now £0.25

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1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎19-05-2026 08:10 AM

@Richluap  Are you using packs? If you are these packs last 30 days. if you just want a standard PAYG where you top up and use your credit towards calls and  text then just text STOP PACK to 150. You’ll will not have a data allowance so you’ll need to purchase a data allowance and these last 30 days 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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