PAYG SIM phone not working

[Bristolmary]

Hi 

I have a iphone with an EE sim (PAYG) and I'm finding that we can't call it but I can text it. Any ideas what to do please? 

Explain it to me like I'm a 5 year old and need help on it lol 

thanks in advance 

[Chris_B]

@Bristolmary  Is that text an iMessage or a text message?    These are two different types of messaging services so it’s very important to know.  

[bristolian]

What happens when you try calling the phone?

Can the phone make calls & send text messages?