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Resolved! Re: Orders getting cancelled

My wife has placed an order and was asked to give her phone number as she doesn’t have a phone number she used mine. I received a cancellation text with no explanation. We can’t resolve this as every number will call connects to my account with ee an...

No signal on new iPhone 16

Hi.  Just brought a iPhone 16 to replace a 13.  Not using the esim.  Cannot connect to ee network “no service” Any advice.  Service center closed at the moment   tia. Steve. 

Ss003c by • Visitor
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Lost device not recovered by insurance company

I was in Manchester city centre at 2 Am on june 22 when i lost my phone somewhere tried to know where it was thought to be lost. I was using EE number on other device and put a claim as it was insured. Insurance company revoked my insurance and rejec...

Help

How do I get my phone to work in Colombia? I’ve paid £37 for roaming and I have no service, any help would be greatly appreciated, thank you

Toby666 by • Visitor
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Resolved! Return kit bag

Hi I have not received our bag to return our old device. Please can you arrange one to be sent out please . Shaneen 

Returned from europe

Just returned from majorca , didnt have a service out there for 9 days left i was on a contract , just returned and its telling me to top up 臘‍   

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Latest from our Blog

Introducing Safer SIMs

These school holidays, 3.8million families are set to debate smartphone rules with their kids. To help, EE – the UK’s best network for families – today is launching a new suite of Safer SIMs . Safer S...

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Switch on Netflix with EE TV

Here's a quick look at some of the highlights already available on Netflix, and some exciting new content coming soon. Out now Ginny & Georgia: Season 3  As Georgia's trial sends shockwaves through We...

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Back to school tech deals

The move from summer into autumn means a fresh start for many. Whether it’s heading back to school, going to college, or returning to work after the holidays, you want to be ready. At EE, we have ever...

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The P.H.O.N.E Chat

Giving your child a phone is a big deal. Not just for them, but for you too. You need to guide them through chats, safety on social media and everything online. That’s why we’ve created our P.H.O.N.E ...

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