PAYG SIM data add on not working

Woosle
Explorer

‎22-07-2024 09:23 PM

I have a PAYG sim inside a remote dongle in a holiday let.. it’s currently the only way I can supply WiFi for guests.  I buy a 125gb pack each month but invariably it runs out and every month for the last 4/5 months I have tried adding data on remotely when this happens and the purchase data page has been broken continuously.. I have had to call each time to get a resolution, can anyone provide me with a fix for this as it’s very frustrating! Thank you 

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4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎22-07-2024 10:37 PM

Visit http://add-on.ee.co.uk/purchase from a device connected to your mobile router by WiFi to see what data add-ons are available.

For an extra £5 I believe you can get the £35 pack with unlimited data.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Woosle
Explorer
In response to XRaySpeX

‎22-07-2024 11:00 PM

I can’t connect to the router to do that as it’s a holiday let.. I live an hour away, I need to be able to top up the data remotely.  I Was always able to do this until about 4 months ago and all of a sudden the purchase add on page stopped working. 

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arburnsuk
Investigator
Investigator
In response to Woosle

‎23-07-2024 03:17 AM

Exactly this is not a fix just a fudge around. Simply a joke not being fixed for this amount of time.

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Fleagle
Established Contributor
Established Contributor

‎27-07-2024 02:11 AM - edited ‎27-07-2024 02:12 AM

According to EE they are working on it 😂

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