PAYG SIM bought 18 months ago and worked then. Topped up with £10 and no signal

[Julie232]

I bought a PAYG sim 18 months agai and it worked then and I topped up a month later and it also worked  in Norway on that occasion 

am now in Italy and topped up with £10 yesterday  and I have no signal.

[XRaySpeX · Accepted solution]

@Julie232 : Looks like your PAYG SIM has gone into hibernation & then been completely deactivated due to a 17 months period of non-use.

EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

[Julie232]

Thanks very much 

that’s really helpful 

will stop trying and just ask for my money back 

Thanks 

Julie 

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

PAYG credit is not refundable nor transferable.