PAYG SIM HIBERNATION (?)

Alessandra303 · ‎02-01-2023

My PAYG sim is not working maeby is Hibernate? I top up nothing has changes What to do? I am in Italy at the moment. Thanks

Alessandra303 · ‎02-01-2023

My PAYG sim is not working maeby is Hibernate? I top up nothing has changes What to do? I am in Italy at the moment. Thanks

XRaySpeX · ‎02-01-2023

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

XRaySpeX · ‎02-01-2023

EE has no email contact.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Alessandra303 · ‎03-01-2023

I used it in September or October and I top up few weeks ago but it dodnt work . What can i do? I am in iatly i gave no chance to call unless is a free call from italy. Thanks pls help me!

Alessandra303 · ‎03-01-2023

I tried to dial 0044 8000798586 its impossible to call it from italy

bristolian · ‎03-01-2023

The posts to which you've replied, give the advice on how to resolve this. You will need to call EE C/S to do so, there is no other way.

If you can call from a web-calling app such as Skype, the call should be free.

Katie_B · ‎04-01-2023

Hello @Alessandra303.

Welcome to the community.

Please give us a call on +44 7953 966 250.

Katie

Alessandra303 · ‎04-01-2023

Hi Kate, as I wrote in a couples of messages, I can't call any number as my UK number doesn't work and I am still in Italy.
Please can you help?
Thanks so much

Alessandra

Inviato da Outlook per Android<>

Christopher_G · ‎05-01-2023

Have you tried through a VoIP service, such as Skype, @Alessandra303? A lot of people use those services to contact us when they have a problem with their phone abroad.

Chris