PAYG Profile

[Alawon]

I have a PAYG SIM with an auto renewing subscription. The EE shop would not/could not provide me with a PAYG SIM and suggested that I apply online and wait for one to come through the post. This is a problem with one letterbox for a block of 25 flats so I purchased one for £1 from a nearby store. I downloaded the EE app, set up a subscription pack and ported over my number. I have some SMS problems but they are not the subject of this post. My profile in the app has no name or date of birth and I cannot edit to enter them. The mobile number shown is the one that the SIM had before I ported in my number. I can edit this but only after I have entered a passcode that will be sent to the current, nonexistent number. I have created a verified id assuming that this would fix the problem but it did not. My concern is that with no name, date of birth or address associated with my number I may have trouble proving that I am entitled to that number should I need to request a replacement SIM. Any advice would be appreciated. I am expecting to be advised that I call in the EE shop but they are adamant that they only deal with monthly contracts.

[XRaySpeX]

Ah, OK, then the no. linked to your EE a/c is correct & no need to change. It is only the Contact Phone No. in your Profile, not the mobile no. that your a/c holds, that is wrong. As it says it will send a confirmation text to the old no., which you no longer have & so you need to contact CS to edit it.