PACK10 isn't working

[olly_501]

On Thursday I put £10 on my account ready for the pack to renew on Friday, the pack didn't renew and when I try to start PACK10 I get told to put £10 on my account even though when I look at the balance I have £10 on my account.

 

[Michael_D · Accepted solution]

Hi @olly_501 

Welcome to the community.

Can you try to text NOW to 150 to see if that will restart your pack?

If it doesn't, I'd recommend giving our customer service guides a call so they can check the status on your account and help to get the pack activated.

Michael