Outgoing calls barred - please help!

[Ure_22]

I am a pay-as-you go customer and currently abroad and my calls are barred. The message says 'outgoing calls are currently barred on your calls' It is certainly not my handset and I have over £20 credit in my account. I see a large number of people with similar issues, EE please provide a general steps on your website for people with such issues to follow and resolve this problem. Can you help?

[Leanne_T]

Hi @Ure_22

Thanks for coming here. 

Did you use the SIM card in the UK to make a call or send a text on the EE network before travelling abroad? 

Leanne.

[Ure_22]

Yes I did

[Ure_22]

Yes I did and the SIM was working until the handset got damaged and I switched phone. 

[Leanne_T]

Hi @Ure_22

Is the phone an EE device or unlocked? 

When was the last time the SIM was used for a chargeable call, text or topped up?

Leanne.

[Ure_22]

Have two handset both unlocked to use any SIM, can receive text messages/notifications, topped up yesterday

[Ure_22]

I tried to make a call now and it says "3UT1 outgoing calling is currently disabled on your phone, please call client care at *611 for more information. *611 doesn't exist. This is a very frustrating experience

[Leanne_T]

Hi @Ure_22

How long ago was the previous top up before yesterday? 

Leanne 🙂

[Ure_22]

The last top up before yesterday was on March 14, 2022 topped up £20

[Leanne_T]

Thanks @Ure_22

In this case, I would suggest getting in touch with our mobile care team by calling +44 7953966250 from any other phone and the team will help you get this looked into.

Leanne.