01-01-2023 11:18 PM
Hi from past 5 months I didn’t top up my sim card and yesterday i top up of 5 pounds because from yesterday morning my sim card was not showing any signal . Can you please help me with this
01-01-2023 11:24 PM
@Navneet : Could it have been nearly 6 months?
Sounds like your PAYG SIM has gone into hibernation.
When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.
You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.