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No data

Matt2331
Visitor

‎06-10-2024 10:31 AM

I paid my top up but I have no data?

EE is asking me to top up again!

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎06-10-2024 10:49 AM

@Matt2331  have you purchase a pack or data add on ?    Credit on the account can not be used against data usage.    If you did purchase a pack/data add on have you tried just restarting the device ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
XRaySpeX
EE Community Star
EE Community Star

‎06-10-2024 01:37 PM

@Matt2331 : What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP